Privacy Policy
We respect your privacy and aim to be clear about how we handle your information.
Last updated: March 17, 2025
Our Approach to Privacy
We believe in being straightforward about data privacy. We collect only what we need to provide our service, we keep it secure, and we don't sell it to third parties.
Information We Collect
Here's what we gather and why:
Account Information
- •Your name and email (to identify you and communicate)
- •Phone number (for important updates and security)
- •Location (to show relevant meals nearby)
- •Precise location in-app (to match you with cooks in your neighborhood - you can opt out and set location manually)
- •Profile picture (optional, to build community trust)
User-Generated Content
- •Meal photos and videos you upload
- •Meal descriptions, ingredients, and other details you provide
- •Reviews, ratings, and comments you post
- •Messages you send to other users
- •Any other content you voluntarily share through our platform
Transaction Information
- •Order details and history
- •Payment information (handled securely by our payment partners)
- •Messages between users about orders
- •Reviews and feedback
Usage Information
- •How you use the app (to improve our service)
- •Device information (for security and optimization)
- •Browser type and operating system
- •IP address and internet service provider information
- •Mobile device identifiers (when using our mobile app)
- •Error reports (to fix problems)
How We Use Your Information
We use your information to:
- •Connect you with local cooks and food lovers
- •Process your orders and payments
- •Send important updates about your orders
- •Keep the platform safe and secure
- •Improve our service
- •Comply with legal requirements
- •Customize your experience on the platform
- •Prevent fraud and protect user rights
How We Use User-Generated Content
- •Display meal offerings to potential customers in your area
- •Show your profile, reviews, and ratings to help build trust in the community
- •Feature high-quality content in promotional materials (with additional consent if required)
- •Use anonymized data from recipes and meal descriptions to improve search and recommendation features
- •Monitor content for compliance with our community guidelines and terms of service
Information Sharing
We share information only when necessary:
- •Between users to facilitate orders (just what's needed)
- •With payment processors to handle transactions
- •With service providers who help us operate (under strict privacy agreements)
- •When required by law or to protect rights
User-Generated Content Sharing
- •Meal photos, descriptions, and other content you upload may be visible to all users of the platform
- •Your profile information (name, profile picture, rating) will be visible to users viewing your meals or reviews
- •Content you share in public areas (such as comments or reviews) will be publicly viewable
- •The geographical area where your meals are available will be shown to potential customers
We don't sell your personal information to third parties or share it for marketing purposes without your explicit consent.
Security
We protect your information through:
- •Strong encryption for sensitive data
- •Regular security audits
- •Secure data storage practices
- •Limited employee access
- •Prompt response to security issues
- •Secure Socket Layer (SSL) technology for financial transactions
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.
Your Rights and Choices
You can:
- •Access your personal information
- •Correct inaccurate data
- •Delete your account and data
- •Opt out of non-essential communications
- •Control your privacy settings in the app
- •Request a copy of your data
- •Object to certain processing of your data
- •Remove content you've shared (though we cannot control copies other users may have saved)
- •Manage the visibility of your profile and content through privacy settings
For EU/EEA residents, you also have the right to data portability and to lodge a complaint with a supervisory authority.
Cookies and Tracking
We use cookies and similar technologies to:
- •Keep you logged in
- •Remember your preferences
- •Understand how people use our service
- •Protect against fraud
- •Analyze usage patterns
- •Improve site performance
You can control cookie settings in your browser, though some features may not work without essential cookies.
Content Ownership and Licenses
When you upload or post content on LetsChop (such as meal photos, recipes, or reviews):
- •You retain ownership of your content
- •You grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, store, display, reproduce, modify, and distribute your content on our platform
- •This license continues even if you stop using our services, for content that has been shared with others who have not deleted it
- •When you delete content, it is no longer visible to other users, but it may persist in our backups for a limited time
- •We may use, display, or feature particularly appealing content in our promotional materials (we'll seek additional permission for major campaigns)
International Data Transfers
Your information may be stored and processed in Nigeria, the United States or other countries where we or our service providers maintain facilities. By using LetsChop, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules.
Business Transfers
If LetsChop is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. This includes both personal information and user-generated content you've shared on the platform. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your personal information.
Children's Privacy
The Service is directed at individuals who are at least 13 years old. We do not knowingly collect any information from or market to anyone under 13 years of age. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us immediately. We will delete such information from our files within a reasonable time.
Governing Law
This Privacy Policy is governed by the laws applicable in your jurisdiction of residence. Any disputes relating to this Privacy Policy shall be resolved according to the laws of your jurisdiction and through appropriate legal channels for that jurisdiction. If any provision of this Privacy Policy is found to be unenforceable, the remaining provisions will remain in full effect.
Changes to Privacy Policy
If we need to update this policy, we'll:
- •Notify you in advance
- •Explain what's changing
- •Get consent when required
- •Keep previous versions available
Material changes will be effective 30 days after we post them or send you notice, whichever comes first.
Contact Us
Questions about privacy? Contact us at [email protected]. We'll respond promptly to your concerns.